Metabiz Metabiz
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Terms of Service

Last updated: September 2, 2026

1. Acceptance of Terms

This Service Agreement is entered into between Metabiz ("we", "us", "the Company") and the customer named on the connection order or field registration ("you", "the Customer"). By placing an order, signing the registration form, or using our service, you agree to be bound by this Agreement.

2. Service Description

We provide internet connectivity and related services to the address registered on your account, at the package speed and monthly rate agreed at the time of order. Actual speeds may vary due to factors outside our control, including your equipment, in-premises wiring, and general internet conditions.

3. Installation & Equipment

Any equipment we install or provide (router, ONU/fibre terminal, cabling, etc.) remains our property unless otherwise agreed in writing. You agree to provide safe access for installation and maintenance, and to take reasonable care of the equipment while it is in your possession. Loss or damage caused by misuse may be charged to you at replacement cost.

4. Billing & Payment

  • Billing is monthly in advance (or as otherwise agreed at sign-up), based on your selected package.
  • Payment is due by the date shown on your invoice. Unpaid bills may result in temporary suspension of service.
  • Reconnection after suspension for non-payment may be subject to a reconnection charge.
  • Package prices may change with reasonable prior notice.

5. Acceptable Use

You agree to use the service lawfully and not to use it for any illegal activity, to disrupt or attack any network, or to resell the service without our written consent. We may suspend service where we reasonably believe it is being used in violation of this Agreement or applicable law.

6. Service Availability

We aim to provide a reliable connection but do not guarantee uninterrupted, error-free service. Scheduled maintenance, third-party network issues, weather, or events outside our reasonable control may affect availability. We will make reasonable efforts to notify you of planned maintenance where practical.

7. Term & Termination

This Agreement continues until terminated by either party. You may request termination by contacting our support team; any outstanding balance remains payable. We may suspend or terminate service for non-payment, breach of this Agreement, or misuse of the network, with notice where reasonably possible.

8. Limitation of Liability

To the extent permitted by law, Metabiz is not liable for indirect, incidental, or consequential losses arising from service interruptions or equipment issues. Our total liability for any claim is limited to the fees you paid for the affected period of service.

9. Customer Responsibilities

  • Provide accurate identity, contact, and installation details.
  • Keep your account information up to date.
  • Pay bills on time and report any billing discrepancy promptly.
  • Take reasonable care of any Company-owned equipment on your premises.

10. Governing Law

This Agreement is governed by the laws of Pakistan and is subject to the applicable regulations of the Pakistan Telecommunication Authority (PTA). Any dispute will first be raised with our support team for resolution.

11. Amendments

We may update this Agreement from time to time; continued use of the service after an update constitutes acceptance of the revised terms. The current version is always available on this page.

12. Contact

  • Email: netbizcommunications@gmail.com