Privacy Policy

Last updated: October 18, 2026

1. Introduction

NBB FIBER ("we", "us", or "our") provides internet and related connectivity services. This Privacy Policy explains what personal information we collect from you as a customer or website visitor, how we use it, and the choices you have. By using our services or this website, you agree to the collection and use of information as described here.

2. Information We Collect

To provide and manage your connection, we collect:

Identity information: full name, CNIC/ID number, and where applicable NTN, used to verify your identity and register your connection as required by telecom regulations.
Contact information: phone number, email address, and installation/billing address.
Location information: your installation address and, where provided, GPS coordinates, used to plan and maintain your connection.
Account and billing information: your package, billing history, and payment records.
Network and usage information: data usage, connection logs, and device/session information needed to operate, secure, and troubleshoot the network.
Support communications: records of calls, messages, or tickets you send us so we can resolve issues and improve service.

3. How We Use Your Information

To provision, maintain, and troubleshoot your internet connection.
To bill you accurately and process payments.
To respond to support requests and communicate service updates.
To meet our obligations under applicable telecom regulations, including the Pakistan Telecommunication Authority (PTA).
To protect our network and customers against fraud, abuse, or security threats.

4. How We Share Information

We do not sell your personal information. We only share it with:

Payment processors, solely to complete a bill payment you initiate.
Regulatory or law enforcement authorities, where we are legally required to disclose information.
Service providers who help us operate our network or systems, bound to keep your information confidential.

5. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active and for a reasonable period afterward, to meet legal, billing, and regulatory record-keeping requirements.

7. Your Rights

You may ask us to access, correct, or delete the personal information we hold about you, subject to our legal and regulatory obligations to retain certain records. To make a request, use the contact details below.

8. Cookies

Our website may use basic cookies or similar technologies to keep it functioning correctly (for example, to remember your session). We do not use cookies to sell your data to third parties.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: salauddin@nbbfiber.pk